The Summer House allows returns and exchanges for merchandise within 15 days of order delivery date for free. Exchanges/returns must be returned in original packaging and in new/unused condition.
All Switzerland orders over 100.- CHF qualify for free returns.
Merchandise must not be worn, altered, or washed.
Merchandise must have all tags attached and be returned in original packaging.
Sale items may not be returned or exchanged.
To complete your return, please contact us at firstname.lastname@example.org to begin the return process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
- All Switzerland orders over 100 CHF qualify for free returns.
- International orders and orders under 100 CHF: you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.